Training Developer

1 week ago

Malappuram, Kerala, India beBeeLearning Full time ₹ 1,42,00,000 - ₹ 2,02,50,000
Operations Technical Learning Specialist

The role of Operations Technical Learning Specialist involves developing and executing internal learning programs on the Business Process Management team. This position positively impacts the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). The specialist designs and facilitates technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.

Key Responsibilities:

  • Design and facilitate technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.
  • Develop and execute internal learning programs on the Business Process Management team.
  • Collaborate with management, product managers, and Subject Matter Experts (SMEs) to design and deliver effective learning experiences.
  • Use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
  • Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed.

Effective Partnering, Team Building, Professional Stature:

  • Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment.
  • Communicate respectfully, regularly, and effectively.
  • Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment.
  • Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.
  • Establish and maintain high standards of presentations, communications and follow-through.

Requirements:

  • Requires a bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based or in-person environment are required.
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
  • A thirst and openness to learn new technical systems is critical to success in this role.
  • Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
  • Strong ability to analyze reports and documentation.
  • Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.

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