Senior HCC Training Manager

The successful candidate will play a pivotal role in the development and execution of comprehensive training programs for our HCC team.

This entails designing and executing training initiatives that align with long-term business objectives, ensuring trainers and process coaches are equipped to meet organizational goals.

Responsibilities:

• Strategic Training Program Planning & Execution:
  • Lead the design, planning, and execution of comprehensive training programs for the entire HCC team, ensuring they align with long-term business objectives.
  • Develop training initiatives that are forward-thinking and in line with industry trends, keeping the training content updated with the latest HCC/ICD coding standards.
  • Oversee and refine the training methodologies to enhance learning efficiency and outcomes.
• Leadership & Team Development:
  • Provide strong leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training and process coach functions.
  • Foster a culture of continuous improvement, ensuring that trainers and process coaches are well-equipped to meet organizational goals.
• Quality Assurance & Process Improvement:
  • Lead the implementation and evolution of quality management practices across training programs, ensuring all programs are consistently aligned with organizational goals and quality standards.
  • Continuously improve training frameworks based on performance analytics, audits, and feedback.
• Cross-functional Collaboration & Stakeholder Management:
  • Collaborate with senior management and cross-functional teams to align training and process coaching strategies with broader business objectives.
  • Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.
• Performance Monitoring & Reporting:
  • Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs on a larger scale.
  • Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
• Innovation in Training Methods:
  • Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
  • Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.

Requirements:

• Qualifications:
  • 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the HCC industry.
  • HCC Knowledge: Extensive expertise in HCC coding systems.
  • Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
  • Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.
• PREFERRED QUALIFICATIONS:
  • Coding Certification – AAPC/AHIMA
  • Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Skillset:

• Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.