
Operational Director
1 day ago
Operational Director
Job Description:As the operational director, you will play a pivotal role in ensuring the seamless execution of governance practices across various functions. You will be responsible for implementing and enforcing processes, policies, and compliance mechanisms to maintain operational discipline at the city level.
The role requires strong communication, analytical, and reporting skills with a bias for action. You will collaborate closely with internal teams and external partners to identify gaps, mitigate risks, and uphold governance and compliance standards.
This position involves driving adherence to standard operating procedures (SOPs) across on-ground teams, conducting routine governance checks, and identifying operational control gaps that impact service quality, timelines, or cost.
You will monitor and resolve governance risks, including financial, operational, or service quality issues, and proactively address non-compliance or deviations related to internal stakeholders.
Audit readiness and documentation are key responsibilities of this role, involving maintaining project, partner, and compliance documentation in audit-ready format and leading monthly/quarterly internal audits across verticals.
- Key Responsibilities:
- City Governance & SOP Adherence
- Risk & Non-Compliance Management
- Audit Readiness & Documentation
Success in this role will be measured by your ability to maintain a governance-first mindset, reinforce operational discipline, and drive systemic corrective actions and policy reinforcement.
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