Director of Regional Operations

11 hours ago


Surat, Gujarat, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,10,000

Job Title: Operations Director

We are seeking a highly skilled professional to lead our operations team and ensure customer satisfaction.


Key Responsibilities:

  • Own the customer experience from project initiation to completion.
  • Act as the highest point of escalation for your region and resolve customer issues within committed timelines.
  • Coordinate with cross-functional teams to enable efficient issue resolution.
  • Manage and empower a team to strengthen regional operations.
  • Maintain adherence to defined processes, standards, and SOPs for a standardized customer experience.
  • Ensure timely delivery, high CSAT scores, and quick resolution of escalations.

Requirements:

  • NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred.
  • 7-12 years of work experience in startups or similar industries.
  • People management skills with direct team reporting in past roles.
  • Strong attention to detail, excellent written and oral communication skills, structured thought process, and analytical ability.
  • Ability to thrive in a fast-paced environment.


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