
Director of Regional Operations
11 hours ago
Job Title: Operations Director
We are seeking a highly skilled professional to lead our operations team and ensure customer satisfaction.
Key Responsibilities:
- Own the customer experience from project initiation to completion.
- Act as the highest point of escalation for your region and resolve customer issues within committed timelines.
- Coordinate with cross-functional teams to enable efficient issue resolution.
- Manage and empower a team to strengthen regional operations.
- Maintain adherence to defined processes, standards, and SOPs for a standardized customer experience.
- Ensure timely delivery, high CSAT scores, and quick resolution of escalations.
Requirements:
- NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred.
- 7-12 years of work experience in startups or similar industries.
- People management skills with direct team reporting in past roles.
- Strong attention to detail, excellent written and oral communication skills, structured thought process, and analytical ability.
- Ability to thrive in a fast-paced environment.
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