Lead Business Improvement Manager

3 weeks ago


Noida, Uttar Pradesh, India Astrotalk Full time
Job Description

We are seeking an exceptional Lead Business Improvement Manager to join our team at Astrotalk.

About the Role:

  • Team Leadership: You will oversee a team of full-time employees, ensuring timely resolution of partner queries and maintaining high CSAT scores.
  • Operational Excellence: You will supervise daily operations to guarantee efficiency, effectiveness, and strict adherence to established processes.
  • Process Innovation: Identify opportunities for process improvement and implement streamlined solutions to boost team productivity.
  • Cross-Functional Collaboration: Work closely with the Tech and Product teams to resolve user-reported technical and product-related issues.
  • User-Centric Strategy: Analyze user queries and proactively suggest strategies to enhance the overall user experience.

What We Offer:

  • A competitive salary range: $120,000 - $180,000 per year, commensurate with experience.
  • An opportunity to work with a dynamic team in a fast-paced environment.
  • A comprehensive benefits package.
  • Ongoing professional development and growth opportunities.


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