Quality Assurance Team Lead
2 weeks ago
Job Summary:
The Quality Assurance Team Lead - Process Improvement role at 2coms is a key position that requires an individual to ensure the delivery of high-quality products and services to clients. As a team lead, you will be responsible for overseeing the quality assurance process, managing escalations, and providing support to the operations team.
About the Role:
We are seeking an experienced Quality Assurance Team Lead with a strong background in quality management, auditing, and process improvement. You will be responsible for leading a team of quality leads, ensuring that they meet the delivery standards expected by clients, and reducing defects per agreed goals. Additionally, you will provide expertise in auditing processes, sample sizes, metrics baseline, and measurement system analysis to clients.
Responsibilities:
- Manage a team of 2-4 quality leads
- Oversee the quality assurance process, including staffing, scheduling, scoping, sampling, and calibration
- Lead defect reduction initiatives and continuous process improvement projects
- Provide leadership and guidance to the team in meeting their goals and objectives
- Identify training needs for direct reports and ensure domain/developmental trainings needs are met
- Conduct regular one-on-one meetings with team members to understand ongoing issues and conduct performance appraisals
- Manage attrition through skip level meetings, planning interventions, engagement calendars, and deliver communication received from senior management to the team members
Requirements:
- Graduate degree with relevant experience (8-10 years)
- Basic quality training in Lean and basic QC tools
- Brown Belt certification preferred
- Strong leadership and communication skills
- Ability to work independently and as part of a team
Estimated Salary: $120,000 - $150,000 per year
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