Customer Support Specialist for Travel Booking Operations

4 days ago


Bengaluru, Karnataka, India IGT Solutions Full time

IGT Solutions is hiring a talented Customer Support Specialist to join our team

We are seeking an experienced and passionate individual to support the daily activities of our online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes.

This role involves working closely with customers to deliver exceptional service and resolve any issues related to travel arrangements. If you have a keen eye for detail, excellent communication skills, and a passion for delivering outstanding customer experiences, we want to hear from you

Key Responsibilities:

  • Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform. Ensure accuracy in booking details and confirmations.
  • Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions.
  • Handle payment transactions and refunds, ensuring adherence to our policies and procedures.
  • Maintain and update customer records and booking data accurately. Generate and review reports as needed.

About the Role:

We offer a competitive salary range of ₹250,000 - ₹450,000 per annum, depending on experience.

Requirements:

  • 0.6-4 years of experience in customer-facing roles or similar industries.
  • Graduate degree required. Freshers and experienced candidates both welcome to apply.
  • Excellent communication and problem-solving skills.

Benefits:

At IGT Solutions, we believe in providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status. We maintain a non-discriminatory environment free from intimidation, harassment, or bias based on these grounds.



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