Senior Technical Support Specialist

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 6,00,000

Job Opportunity

  • This role requires an individual with excellent English and Hindi language skills to perform various support activities.
  • A bachelor's degree in Computer Science or Information Technology is mandatory, while a master's degree is highly desirable for career advancement.
  • The ideal candidate should have at least 5 years of experience in similar roles, particularly in Loan Origination systems.
  • Familiarity with technical aspects of software applications is a significant advantage for this position.
  • Proficiency in Java development and PL/SQL is essential for providing effective solutions.

Key Responsibilities:

  • This role involves acting as an escalation point to provide timely resolutions to users and handling both L1 and L2 support tasks.
  • The successful candidate will be responsible for generating Management Information Systems (MIS) reports and ensuring user satisfaction.
  • A strong background in helpdesk activities and excellent communication skills are required for success in this role.

Benefits:

  • This opportunity offers a chance to work in a dynamic environment and develop technical skills in software development.
  • The ideal candidate will have the opportunity to work on challenging projects and collaborate with a team of professionals.
  • Additionally, this role provides opportunities for growth and career advancement.

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