
Microsoft Office Applications Technical Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a Level 2 specialist, you will be responsible for delivering exceptional support and incident management for our global user community.
The successful candidate will possess in-depth knowledge of Office applications, troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip. They will also work closely with Level 1/1.5 support teams and escalate complex issues to Level 3 engineers or vendors as needed.
Responsibilities- Deliver Level 2 application support and incident management services.
- Collaborate with the Productivity Tools team.
- Provide technical expertise and excellent support for Microsoft 365 product applications.
- Evaluate and escalate complex issues to Level 3 engineers or vendors as required.
- Bachelor's or Master's degree in computer science engineering or technology.
- Relevant certifications are an added advantage.
- Proven background in troubleshooting enterprise Windows, Mac, and iOS environments.
- Proficient in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
- Expertise in supporting Outlook and native email clients.
- Responsible for Incident and problem escalation and resolution for Office 365 platforms.
- Familiarity with Microsoft Exchange Admin Center and delegation permissions is desirable.
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