Frontline Technical Expert

5 days ago

Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:Technical Support Specialist
Job Description:

As a frontline representative for consumer products, you will be the primary point of contact for customers with technical issues related to windows software, hardware, and services.

Key Responsibilities:
  • Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Clearly explain technical concepts to non-technical users.
Product Knowledge:
  • Develop expertise in Microsoft products, including Windows, Office, Microsoft 365, Windows on Surface devices, and more.
  • Stay informed about product updates, patches, and known issues.
  • Guide customers on using self-help resources and online documentation.
Issue Resolution:
  • Escalate complex issues to higher tiers when necessary.
  • Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Document interactions, solutions, and follow-up actions in the support system.
Customer Satisfaction:
  • Strive for first-contact resolution whenever possible.
  • Maintain a positive and professional demeanor even during challenging interactions.
  • Collect feedback and identify areas for improvement.
Collaboration:
  • Cross-functional teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge sharing: Contribute to internal knowledge bases and share best practices.
Quality Assurance:
  • Adhere to policies and guidelines.
  • Meet performance metrics related to response time, resolution time, and customer satisfaction.
Requirements:
  • Assisting with delivering post-install technical support.
  • Troubleshooting post-install software issues (Windows, Office, etc.) cross-platform.
  • Assisting with device network & connectivity issues (internet, browsing, etc.) cross-platform.

  • IT Technical Support Specialist

    7 days ago

    Bharatpur, Rajasthan, India beBeeHelpdesk Full time US$ 50,000 - US$ 70,000

    Job Title:About the Role:We provide IT services to small and mid-sized businesses, offering centralized support capabilities at a fraction of the cost.Job Overview:The Helpdesk Technician serves as the frontline support for clients, delivering prompt and effective assistance to resolve technical issues and support requests.

  • Senior Technical Expert

    7 days ago

    Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Senior Technical Expert We are seeking an experienced professional to fill the role of Senior Technical Expert. Key Responsibilities Develop and implement technical solutions for Maximo Application Suite, leveraging 8+ years of experience in MAS 8.x/9.x and Maximo 7.6.Maintain strong technical competency and hands-on skills in Maximo...

  • Technical Expert Role

    10 hours ago

    Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Summary:As a Technical Support Expert, you will play a critical role in providing technical support to customers.Your primary responsibility will be to troubleshoot and resolve complex issues using established procedures.Required Skills and Qualifications:Excellent Communication Skills (verbal/written)Typing skill (60-80 WPM)Troubleshooting Experience:...

  • Technical Solutions Expert

    11 hours ago

    Bharatpur, Rajasthan, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job TitleResponsibilities:As a Technical Solutions Expert, you will be responsible for gathering and defining technical requirements and designing solutions.You will have a good understanding of system architecture and knowledge of data management, system administration, and project deployment with Azure DevOps.The role requires strong knowledge in...

  • Technical Support Expert

    7 days ago

    Bharatpur, Rajasthan, India beBeeProblemSolver Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OverviewThis role will serve as the primary point of contact for customers, providing timely and effective support to resolve their issues.Key Responsibilities:Foster strong communication skills to interact with customers, gather information, and explain solutions.Develop a technical understanding of commerce platform concepts, procedures, and systems,...

  • Technical Accounting Expert

    16 hours ago

    Bharatpur, Rajasthan, India beBeeSenior Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Are you an expert in technical accounting looking for a new challenge? As a Senior Manager, you will be responsible for leading complex projects and teams, while also developing your skills and expertise. In this role, you will have the opportunity to work with clients on a variety of engagements, including financial statement preparation, audit management,...

  • Research Language Model Expert

    1 week ago

    Bharatpur, Rajasthan, India beBeeTranslation Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job OverviewSony Research India is driving cutting-edge research and development in various locations around the globe. Our focus is on frontline technologies such as AI and data analytics.We are seeking highly motivated researchers with expertise in language model training for machine translation between Japanese, English, and Southeast Asian languages...

  • Technical Support Expert

    16 hours ago

    Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, a strong passion for technology, and a keen eye for detail.Key Responsibilities:Provide Exceptional Customer SupportActively participate in support of incoming calls and...

  • Expert Technical Proposal Specialist

    16 hours ago

    Bharatpur, Rajasthan, India beBeeProposal Full time ₹ 70,00,000 - ₹ 1,40,00,000

    About the RoleAs a Technical Proposal Writer, you will be responsible for creating high-quality proposals that showcase our expertise in building and managing enterprise websites.We are experts in building and managing complex systems, and we are looking for someone who can effectively communicate our value proposition to potential clients.The ideal...

  • Sr Oracle Cloud HCM Technical Expert

    16 hours ago

    Bharatpur, Rajasthan, India beBeeCloud Full time ₹ 20,00,000 - ₹ 25,00,000

    Join a dynamic team as a Sr Oracle Cloud HCM Technical Expert. This role offers a unique opportunity to leverage your technical expertise and drive innovation in the field of Oracle Cloud Human Capital Management (HCM).The ideal candidate will have extensive experience in designing, implementing, and managing Oracle Cloud HCM solutions. They will be...