
Customer Service Representative
2 weeks ago
As a Customer Service Associate, you will be the first point of contact for our valued guests. Your main responsibility will be to ensure that all guests have a seamless and memorable experience.
You will engage with guests through in-person interactions, phone calls, emails, and online platforms, assisting with inquiries, addressing concerns, and ensuring their needs are met with the highest level of service.
Key Responsibilities:- Greet and assist guests in a friendly, courteous, and professional manner.
- Answer phone calls, emails, and other guest inquiries promptly and effectively.
- Resolve guest complaints and concerns with a focus on delivering solutions and enhancing guest satisfaction.
- Provide guests with information about facilities, services, and local attractions.
- Maintain a positive and welcoming atmosphere in the guest areas.
- Coordinate with other departments, e.g., housekeeping, food, beverage, front desk, to ensure guest needs are met.
- Assist in processing guest check-ins and check-outs when necessary.
- Manage guest feedback and track guest satisfaction to ensure continuous improvement.
- Ensure that guest special requests are communicated and properly addressed.
- Help with administrative duties, such as managing reservations, tracking inventory, and maintaining guest records.
- High school diploma or equivalent required; college degree preferred.
- Freshers can apply with internship or job training experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle guest concerns with tact and professionalism.
- Friendly, approachable, and proactive attitude.
- Life insurance.
- Provident Fund.
In person.
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