Senior Business Development Manager

3 days ago

Agra, Uttar Pradesh, India beBeeBusinessManager Full time ₹ 1,75,60,000 - ₹ 2,51,20,000
Job Summary:

The primary objective of this position is to oversee the entire new business issuance and fulfillment process, ensuring seamless end-to-end management.

  • Key Responsibilities Include:

Relationship Management

  • Strengthen relationships through regular engagement with distribution heads.
  • Regularly monitor and improve performance.

Managing New Business

  • Responsible for managing new business issuance by ensuring daily traction on WIP to meet monthly targets.
  • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
  • Regular governance calls with HUBs teams.
  • End-to-end WIP management.
  • Identify opportunities for improvement and drive process and operational excellence initiatives for ease of business and enhancing quality measures for channel partners.

Data and Reporting

  • Deliver reports and analysis on various business parameters to derive plans of action for improvement.
  • Enable and support distribution with data sets, reports, and dashboards.
  • Work closely with internal departments on report automation agendas.
  • Create and prepare presentations for senior management as required.

Control and Monitoring

  • Ensure maintenance and updating of SOPs and 4-sheeters.
  • Document and control changes in existing processes.
  • Process service requests according to defined SLAs.

Projects and Continuous Improvement

  • Conduct benchmarking internally and externally to establish best-in-class delivery and quality standards.
  • Roll out new guidelines for distribution adherence.

People Management

  • Develop team members to perform effectively and efficiently.

Measures of Success

  • Monthly governance engagements with Distribution leaders/Head.
  • Publish the Monthly Issuance Dashboard/Scorecard.
  • Drive operational efficiencies with the Distribution team.
  • 92% M0 Issuance.
  • 94% M2 Issuance.
  • FTR of 85%.
  • Customer satisfaction through resolution of escalations and requests with TAT.
  • # of projects completed - Complete 1 Green/Black belt project for the year.
  • Talent retention >10% attrition for G2M2abv.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of initiatives deployed to bring process improvements.
  • Effective alignment across departments with minimal escalations.

Requirements

For this role we are seeking an individual who has:

  • Graduate/Post Graduate in Management.
  • Minimum of 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

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