Senior Customer Engagement Manager

2 weeks ago


Cochin, Kerala, India Webdura Technologies Full time

Client Success Manager

Job Overview

We are seeking a seasoned professional to lead our client success initiatives. As a key member of our team, you will be responsible for fostering strong relationships with our clients, ensuring their success with our services, and identifying opportunities for growth.

Responsibilities

• Develop and execute client success plans to meet business objectives

• Collaborate with cross-functional teams to deliver exceptional client experiences

• Analyze customer data to identify trends and opportunities for upselling and cross-selling

• Provide expert guidance on performance marketing channels, including PPC, SEO, email marketing, and social media

• Develop and maintain strong relationships with clients to ensure long-term success

Requirements and Skills

• Minimum of 5 years of experience in customer engagement, project management, and consulting

• Bachelor's degree in Marketing, Business, or a related field

• Proven experience in performance marketing, digital marketing, or advertising

• Strong understanding of performance marketing channels and analytics platforms

• Excellent project management and organizational skills

• Outstanding communication and presentation abilities

• Ability to work in a fast-paced and dynamic environment

• Analytical mindset with a focus on data-driven decision-making

Qualification

Bachelor's degree in any relevant field



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