Customer Engagement and Project Management Specialist

4 weeks ago


Cochin, Kerala, India Webdura Technologies Full time

Job Overview

We are seeking a highly skilled Customer Engagement and Project Management Specialist to join our team at Webdura Technologies.

Key Responsibilities:
- Foster strong relationships with our customers as their primary point of contact.
- Collaborate with clients to implement services and plan projects effectively.
- Ensure contract terms and conditions are met.
- Identify opportunities for upselling and cross-selling.
- Address customer issues promptly and efficiently.
- Prepare reports on project performance.

Requirements and Skills:
- Minimum of 5 years experience in customer engagement, project management, and consulting.
- Proven experience in performance marketing, digital marketing, or advertising.
- Strong understanding of various performance marketing channels, including PPC, SEO, email marketing, and social media.
- Proficient in using performance marketing tools and analytics platforms.
- Excellent project management and organizational skills.
- Outstanding communication and presentation abilities.
- Analytical mindset with a focus on data-driven decision-making.
- Prior experience in client management and account leadership is preferred.

What We Offer:
- Opportunity to work with a dynamic team at Webdura Technologies.
- Chance to develop a deep understanding of our products and services.
- Ability to represent customer needs within the organization.
- Oversee successful project implementation and risk management.
- Continuously improve customer success processes.

Key Skills:
- Strong customer service skills.
- Excellent communication and presentation abilities.
- Ability to work in a fast-paced and dynamic environment.
- Analytical mindset with a focus on data-driven decision-making.

Why Work with Us:
- Opportunity to work with a leading technology company.
- Collaborative and dynamic work environment.
- Chance to develop new skills and advance your career.



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