
Strategic HR Professional Leader
4 days ago
The role of an Executive – Human Resource Business Partner involves leading HR operations for assigned verticals or processes, supporting business functions and driving employee engagement and retention initiatives. This includes addressing employee queries and concerns efficiently, enforcing labor laws and company discipline, and ensuring policy compliance.
Key Responsibilities include:
- Employee Relations: Resolve employee queries and concerns promptly, tracking and reporting resolution Turnaround Time (TAT).
- Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
- Attrition Management: Maintain attrition below 5%.
- Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
- Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
- Training Compliance: Track training plan adherence for assigned verticals/processes.
- Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
- Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
- Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
- Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Essential Qualifications include a Graduate degree in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management), proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
Desirable Skills & Competencies include:
- Proficiency in MS Office tools (Excel, PowerPoint, Word)
- Strong analytical and problem-solving skills
- Basic understanding of labor laws and HR practices
- Ability to multitask and manage deadlines
- Excellent verbal and written communication skills
- Strong interpersonal and conflict-resolution abilities
At our organization, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.
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