Global Customer Support Specialist

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 3,78,000 - ₹ 4,20,000
Job Description

We are seeking a skilled professional to join our team in Prayagraj, India. This is an exciting opportunity to work with a dynamic organization and contribute to delivering exceptional customer experiences.

Key Responsibilities:
  • Handle international customer calls efficiently and professionally, utilizing effective communication skills to resolve issues promptly.
  • Understand customer needs and provide tailored solutions, ensuring their concerns are addressed and they feel valued.
  • Troubleshoot complex problems and escalate them when necessary, maintaining a high level of professionalism throughout the process.
  • Adhere to call handling protocols and maintain call quality standards, continually striving for excellence in customer interactions.
  • Accurately record all interactions, providing a clear and detailed account of conversations and resolutions.
  • Meet performance targets for customer satisfaction, call handling time, and resolution rates, demonstrating a commitment to delivering results-driven outcomes.
Requirements:
  • Excellent English communication skills, with no grammatical errors or misunderstandings.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in using technology and software applications to support customer interactions and workflow management.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Passion for customer service and a drive to consistently deliver exceptional results.
Benefits

This role offers the opportunity to work in a dynamic organization and make a meaningful contribution to delivering exceptional customer experiences.

Others

The ideal candidate will have excellent communication skills, strong analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment.

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