Lead Customer Support Specialist

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Lead Customer Support Specialist

About the Role:

We are seeking a skilled and experienced Lead Customer Support Specialist to join our team. The successful candidate will play a critical role in ensuring customer satisfaction by overseeing and optimizing support operations.

Key Responsibilities:

  • Provide exceptional customer service and technical assistance to customers through proactive problem-solving, efficient issue resolution, and continuous improvement based on data-driven insights.
  • Foster a customer-centric culture within the support team.
  • Collaborate with cross-functional teams including Customer Success, Product, and Engineering to drive business growth and improve customer experience.
  • Identify and resolve complex technical and functional issues efficiently.
  • Implement proactive measures to prevent recurring problems.
  • Communicate effectively with customers, internal teams, and stakeholders.

Requirements:

  • Bachelor's degree or equivalent experience in Computer Science or related field.
  • 4+ years of experience in Customer Support for a B2B SaaS platform company.
  • Excellent troubleshooting, presentation, and documentation skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize issues based on complexity and severity.
  • Result-oriented and has great attention to details.
  • Strong empathy for customers and passion for growth.
  • Flexibility with changing job duties and responsibilities.

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