
Senior Customer Experience Representative
1 day ago
Lead Technical Support Specialist
">The Role:
We are seeking a highly skilled and experienced Lead Technical Support Specialist to join our team. The successful candidate will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.
Job Description:
As a Lead Technical Support Specialist, you will be responsible for:
- Providing technical support to customers via phone, email, and chat.
- Leading a team of technical support specialists to ensure seamless customer service delivery.
- Developing and implementing process improvements to increase efficiency and effectiveness.
- Collaborating with cross-functional teams to resolve complex customer issues.
- Maintaining accurate records and reporting metrics to measure performance.
Requirements:
To be successful in this role, you will need:
- 5+ years of experience in technical support or a related field.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Intermediate understanding of technical systems, APIs, and SQL.
- Experience working with support ticketing systems such as Jira Service Desk.
Preferred Qualifications:
- Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment.
What We Offer:
We offer a competitive salary and benefits package, including:
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
- A collaborative and supportive work environment.
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application with your updated CV to [ramas@canvendor.com](mailto:ramas@canvendor.com)
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