Chief Customer Support Officer

2 weeks ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Seeking a Director to lead global customer support teams and drive excellence in client satisfaction, ticket resolution, and customer experience.

The ideal candidate will have 10+ years of experience in Customer Support/Experience roles for SaaS platforms, with a strong background in managing global enterprise accounts (US & EMEA preferred) and DevOps/SaaS support ecosystem.

Key Responsibilities:

  • Lead global customer support across US/EMEA time zones
  • Manage L1/L2 teams across multiple locations
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs
  • Build and implement support SLAs, SOPs, QA metrics
  • Manage NPS scores and drive continuous improvement initiatives
  • Own customer retention through a customer-first support mindset
  • Collaborate cross-functionally with Product, Tech & Delivery teams
  • Recruit, train, and mentor high-performing support teams

Required Skills and Qualifications:

  • 10+ years in Customer Support / Experience roles for SaaS platforms
  • Experience managing global enterprise accounts (US & EMEA preferred)
  • Familiar with DevOps/SaaS support ecosystem
  • Excellent English communication and escalation management
  • Strong in KPI management, data analytics & customer engagement
  • Hospitality SaaS experience is a plus

Benefits:

We offer a competitive compensation package and opportunities for professional growth and development.

Apply Now:



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