Global Telecom Support Expert

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeTelecom Full time ₹ 25,00,000 - ₹ 60,00,000
Telecom Network Specialist

As a Telecom Network Specialist, you will be responsible for supporting and managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers for seamless operations.

Key Responsibilities:
  • End-to-end support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues, monitor network entities, and perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors, conduct head-to-head testing on transport layers, investigate and resolve fraud-related cases, and provide escalation support.
  • Ensure SLA adherence, provide timely updates to customers and vendors, and troubleshoot VoIP features.
  • Work in a 24/7 rotational environment ensuring minimal service disruption.
Requirements:
  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

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