Remote Desktop Support Specialist

7 hours ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

Unlock Your Potential as a Remote Desktop Support Specialist

  • Key Responsibilities:
  • Provide round-the-clock technical support for desktops, laptops, and peripherals ensuring seamless user experience.
  • Monitor and respond to incidents via ticketing system within SLA timelines, minimizing downtime and maximizing productivity.
  • Perform remote troubleshooting and escalate unresolved issues in a timely manner.
  • Support users across different time zones, promoting efficient communication and collaboration.

Requirements:

  • Maintain logs of shift activities and handover reports for continuity and accuracy.
  • Collaborate with global IT teams for coordinated support and expertise sharing.
  • Troubleshoot hardware and software issues both onsite and remotely, applying problem-solving skills and technical knowledge.
  • Install, configure, and upgrade operating systems and applications, ensuring compatibility and security.

As a Remote Desktop Support Specialist, you will be the go-to expert for resolving technical issues, improving user satisfaction, and driving business success.

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