
Desktop Support Specialist
2 days ago
Job Title: Desktop Support Specialist
We are seeking a skilled professional to provide first-level technical support for desktops, laptops, and peripherals.
- Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
- Install, configure, and maintain Windows OS and basic software applications.
- Use ticketing tools to log, track, and close IT support tickets as per SLA.
- Perform system upgrades, patches, and hardware/software installations.
- Coordinate with other IT teams for escalations or network-related issues.
Key Responsibilities:
- Support end-users across departments with remote or onsite assistance.
- Maintain asset records and ensure proper documentation of support tasks.
- Collaborate with colleagues to resolve complex technical issues.
Requirements:
- Strong hands-on experience with Outlook troubleshooting.
- Proficiency in Windows OS configuration & installation.
- Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
- Basic understanding of hardware and network troubleshooting.
- Good communication and interpersonal skills.
- Ability to handle and prioritize multiple tasks.
Eligibility Criteria:
- Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
- Minimum 1.5 years of relevant desktop support experience.
- Immediate or short notice joiners preferred.
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