Technical Support Specialist

1 day ago


Noida, Uttar Pradesh, India Essvee Consultant Full time

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at Essvee Consultant.

The ideal candidate will possess excellent communication and presentation skills, with the ability to handle customer inquiries in a professional and courteous manner.

About the Role:

This is a fantastic opportunity for individuals who are passionate about providing exceptional customer support and resolving technical issues related to our products such as SMS / Cloud telephony and Voice.

Key Responsibilities:

  • Respond to customer inquiries via phone calls and emails in a timely and efficient manner.
  • Provide step-by-step solutions to customers experiencing technical problems with our products or services.
  • Manage tickets over a ticketing tool and escalate complaints across various communication channels when necessary.
  • Handle calls received from clients and process requirements, modifications, and complaints effectively.

Requirements:

  • Excellent communication and presentation skills.
  • Strong customer handling skills with active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Microsoft Office Applications.
  • Good computer skills.

Preferred Qualifications:

  • Experience in providing support to users of Bulk SMS, Voice SMS, SMPP, Bulk Email, OTP SMS, API SMS, Result SMS, IVR, Missed Call Services, and Election Campaign.

What We Offer:

A competitive salary of approximately 4-11 lacs per annum, depending on experience and qualifications.

How to Apply:

Interested candidates can submit their updated CVs to our career portal.



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