Customer Relationship Specialist

3 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 50,00,000 - ₹ 1,00,00,000
Customer Service Representative Role

We are a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials.

Our critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

As a customer service representative, you will be the single point of contact for customers across the country, proactively servicing, building strong customer relationships and supporting digital solutions/channels and marketing campaigns.

  • Provide first-line support to customers on their day-to-day general enquiries on products and service.
  • Proactively explore customer needs and pain points through daily interactions and coordinate with the commercial team to maximise sales leads and opportunities.
  • Promote, up-sell and cross-sell of Coats products and services is also a key responsibility of this role.

The ideal candidate should be customer-focused, target-oriented, have good communication, collaboration, interpersonal and influential skills, and be able to work in a competitive, demanding and time-critical environment.

Key Responsibilities:

• First Line Support: Provide first-line support to customers on their day-to-day general enquiries on products and service.

• Bulk Order Management: Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly.

• Sample Request Management: Enter sample/DTM request into online sampling platform and communicate ETD with customers.

• Customer Complaint Management: Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner.

• Promote and support customer self-service of Coats digital tools: Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools.

Requirements:

• Freshers and previous experience in customer service is preferred.

• Good communication, collaboration, interpersonal and influential skills.

• A proactive and ‘can do’/problem-solving approach.

• Capable of working in a competitive, demanding and time-critical environment.

• Proven ability to follow up thoroughly and in detail.

Benefits:

This role offers the opportunity to develop your skills and expertise in a fast-paced and dynamic environment.

You will have the chance to work closely with our commercial team to drive sales and growth, and to contribute to the success of our business.

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