"Technical Support Specialist

5 days ago


Gurgaon, Haryana, India Nexthire Full time

Technical Support Specialist - DevOps Engineer

As a Technical Support Specialist - DevOps Engineer at Coralogix, you will be the single point of contact for our clients' technical matters. Your primary focus will be on providing exceptional technical support to our customers or internal teams using DevOps tools and practices.

Main Responsibilities:

  • Respond to support requests, troubleshoot issues, and resolve problems in a timely manner.
  • Investigate and diagnose technical issues related to DevOps tools, infrastructure, and deployments.
  • Collaborate with customers or internal teams to understand and resolve complex problems.
  • Train and coach customers to a successful onboarding process and ongoing usage.

Requirements:

  • Background knowledge of DevOps / Cloud / Observability.
  • 3+ years of proven experience in customer-focused positions as a DevOps Engineer/DevOps Support Roles.
  • BA/BSc degree in Computer Science or equivalent experience.
  • Excellent customer/client-facing skills.
  • Excellent communication skills in English.


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