Client Success Associate

16 hours ago

Mysore, Karnataka, India beBeeCustomerSuccess Full time ₹ 30,00,000 - ₹ 50,00,000

Job Title: Client Success Associate

About the Role:

We are seeking a highly motivated and customer-focused professional to join our team as a Client Success Associate. As a key member of our program team, you will play a pivotal role in onboarding candidates, mentoring them to achieve their goals, and providing regular feedback and motivation.

Key Responsibilities:
  • Onboard all candidates in your batch and familiarize them with our program elements.
  • Understand the expectations of all candidates from our program and guide them to help them achieve their objectives.
  • Keep all candidates informed about the latest developments in our program via various channels.
  • Analyze candidate performance on different program components and propose interventions to improve underperforming metrics.
  • Maintain a comprehensive database of candidate history, interactions, and growth.
  • Provide regular feedback and motivation to struggling candidates to help them succeed.
  • Coordinate preparation for placement activities to maximize job offers.
  • Act as a liaison between our program team and learners to facilitate effective communication and drive iterative improvements in satisfaction levels.
  • Drive the program calendar, including deadlines and events, by collaborating closely with the program team and prioritizing candidate benefits.
  • Resolve day-to-day queries from learners and ensure service level agreements (SLAs) are met, while efficiently handling multiple learner relationships and identifying key strengths.

Requirements:

To excel in this role, you should possess the following skills and qualifications:

  • Excellent written and verbal communication skills.
  • A high level of customer-centricity, with the ability to understand and support student expectations; approach situations with patience and empathy.
  • Strong problem-solving abilities.
  • Effective internal communication to drive learner success.
  • Familiarity with Microsoft Office Suite (Outlook, Word, Excel) is mandatory.

Benefits:

This role offers an exciting opportunity to make a meaningful impact in the lives of our candidates, with a chance to grow and develop within our organization.

What We Offer:

We provide a dynamic work environment that fosters collaboration, creativity, and innovation. Our team is committed to driving excellence and delivering exceptional results.

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