
Client Success Specialist
1 week ago
Job Position: Customer Experience Executive
Exp: 1-3 yrs
Location: Udyog Vihar, Gurgaon
Key Responsibilities:
- We are looking for a skilled professional to provide exceptional customer experience through prompt and professional responses.
- The ideal candidate will resolve customer complaints and issues efficiently while ensuring customer satisfaction.
- This role requires accurate responses to customer queries, ensuring clear communication across multiple platforms.
- Candidate must collaborate with cross-functional teams to ensure customers have a smooth experience.
- The selected individual will build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools.
- This position demands strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.
Requirements – Skills, Abilities, and Knowledge:
- Education: Graduation in any field.
- 1-3 years of experience in customer service, preferably in the E-commerce sector.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using customer service software and other relevant tools.
- Commitment to delivering exceptional customer service with a positive attitude.
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