Program Success Manager

4 weeks ago

Mysore, Karnataka, India Kidvento Education and Research Full time

Company: Kidvento Education and Research

Position: Program Success Manager

Location: Hyderabad

Experience: 1+ Year

Roles and Responsibilities:

  • As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
  • Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
  • Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
  • Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
  • Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
  • Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
  • Manage CRM systems and other tools to track customer success activities efficiently.
  • Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
  • Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
  • Must travel to client locations as required within the allocated region.

Desired Candidate Profile:

  • Any bachelor's degree or equivalent.
  • Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
  • Excellent verbal and written communication skills.
  • Good organizational and time management abilities.
  • Strong problem-solving skills with a customer-oriented mindset.
  • Ability to understand customer needs and provide empathetic solutions.
  • Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
  • Must travel regularly to meet clients within the assigned region. 

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