Sr Manager
4 days ago
Position: Sr Manager Program Management
Experience: 12–18 years
Industry: Electronics Manufacturing Services (EMS)
Work Location: Mysore
Organization: Cyient DLM Limited
Job Summary:
The Sr. Manager – Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain. This role requires cross-functional leadership, strategic planning, and deep understanding of product lifecycle and industrialization in electronics manufacturing.
Key Responsibilities:
Customer Account Leadership:
Own and manage strategic customer accounts.
- Ensure high customer satisfaction and retention.
Act as the primary liaison between the customer and internal teams.
Project & Program Management:
Introduce and standardize project management models and best practices.
- Drive end-to-end program execution from RFQ to final delivery.
Promote knowledge sharing across teams for continuous improvement.
Cross-Functional Collaboration:
Work closely with sourcing, materials, testing, assembly, prototype, and quality teams.
- Ensure alignment and collaboration across all business verticals.
Resolve customer and internal issues effectively through strong communication.
Operational Efficiency:
Monitor and optimize costs, inventory (DIO), obsolescence, and excess material handling.
- Manage Engineering Change Requests (ECR) and Engineering Change Orders (ECO).
Forecast sales and budget accurately to ensure profitable performance.
Technical & Strategic Insight:
Understand emerging technologies and their application to manufacturing and product development.
- Contribute to Product Lifecycle Management (PLM) strategies and execution.
Qualifications & Skills:
- Bachelor's /Master's degree in Business, Engineering, or a related field.
- 12–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
- Proven ability to lead cross-functional teams and manage complex customer accounts.
- Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
- Experience with ECR/ECO, costing, and inventory management.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to drive business results while ensuring customer satisfaction.
How to Apply: Interested candidates are invited to submit their resume to
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