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Sr Manager

2 weeks ago

Mysore, Karnataka, India Cyient Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position: Sr Manager Program Management

Experience: 12–18 years

Industry: Electronics Manufacturing Services (EMS)

Work Location: Mysore

Organization: Cyient DLM Limited

Job Summary:

The Sr. Manager – Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain. This role requires cross-functional leadership, strategic planning, and deep understanding of product lifecycle and industrialization in electronics manufacturing.

Key Responsibilities:

  • Customer Account Leadership:

  • Own and manage strategic customer accounts.

  • Ensure high customer satisfaction and retention.

  • Act as the primary liaison between the customer and internal teams.

  • Project & Program Management:

  • Introduce and standardize project management models and best practices.

  • Drive end-to-end program execution from RFQ to final delivery.

  • Promote knowledge sharing across teams for continuous improvement.

  • Cross-Functional Collaboration:

  • Work closely with sourcing, materials, testing, assembly, prototype, and quality teams.

  • Ensure alignment and collaboration across all business verticals.

  • Resolve customer and internal issues effectively through strong communication.

  • Operational Efficiency:

  • Monitor and optimize costs, inventory (DIO), obsolescence, and excess material handling.

  • Manage Engineering Change Requests (ECR) and Engineering Change Orders (ECO).

  • Forecast sales and budget accurately to ensure profitable performance.

  • Technical & Strategic Insight:

  • Understand emerging technologies and their application to manufacturing and product development.

  • Contribute to Product Lifecycle Management (PLM) strategies and execution.

Qualifications & Skills:

  • Bachelor's /Master's degree in Business, Engineering, or a related field.
  • 12–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
  • Proven ability to lead cross-functional teams and manage complex customer accounts.
  • Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
  • Experience with ECR/ECO, costing, and inventory management.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Ability to drive business results while ensuring customer satisfaction.

How to Apply: Interested candidates are invited to submit their resume to