Professional Client Liaison
2 days ago
We are seeking a dedicated and results-driven individual to join our team as a Client Success Associate. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships with clients, and is passionate about delivering exceptional service.
Key Responsibilities- Serve as the primary point of contact for US-based clients, providing timely and expert guidance during East Coast hours.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
- Identify client needs and recommend appropriate solutions, positioning our offerings as the best fit.
- Convert client inquiries into sales opportunities, driving revenue growth.
- Consistently meet or exceed individual and team success goals.
- Develop and nurture long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Coordinate with various departments to ensure smooth client onboarding and service delivery.
- Assist in the development and updating of client-facing materials, such as FAQs and product guides.
- Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
- Own reporting and insights on client engagement, product performance, and market trends, as needed.
- Bachelor's degree.
- 2+ years of experience in a multinational client-facing professional services environment.
- Persuasive communication, negotiation, and relationship-building skills.
- Proven ability to drive sales and achieve goals.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work effectively in a dynamic, team-oriented environment.
- A collaborative and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to work with a global organization and make a meaningful impact.
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