Help Desk Technician II

1 month ago


Hyderabad, Telangana, India Park Place Technologies Full time

Job Summary:

The Help Desk Technician II is a key member of the Park Place Technologies team, responsible for providing exceptional technical support to employees. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide first-level technical support for end-users, including workstation, telephone, and printer issues.
  • Manage the help desk ticketing system, ensuring that incidents are routed to the correct group.
  • Configure, install, and deploy new workstations, telephones, and other IT equipment.
  • Troubleshoot and resolve complex technical issues, including hardware and software problems.
  • Collaborate with team members and manager to escalate and fix ongoing issues.
  • Responsible for installing and testing systems and software, as well as providing systems upgrades and debugging software.
  • Document incoming calls and record specific issues to identify ongoing problems or patterns.
  • Provide emergency on-call support, as needed.

Requirements:

  • 3-4+ years of related experience.
  • Minimum 1-2+ years' experience in a help desk technician role.
  • Customer experience required.
  • Strong knowledge and understanding of operating systems, networks, programming languages, firewalls, and routers.
  • Ability to make decisions quickly with limited information and solve complex problems.
  • Excellent communication skills and keen attention to detail.

Preferred Qualifications:

  • Network+, A+, IT Fundamentals, and Windows workstation certifications.
  • Associate or bachelor's degree highly preferred.

Travel: 10%



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