Help Desk Technician II
1 month ago
Job Summary:
The Help Desk Technician II is a key member of the Park Place Technologies team, responsible for providing exceptional technical support to employees. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Provide first-level technical support for end-users, including workstation, telephone, and printer issues.
- Manage the help desk ticketing system, ensuring that incidents are routed to the correct group.
- Configure, install, and deploy new workstations, telephones, and other IT equipment.
- Troubleshoot and resolve complex technical issues, including hardware and software problems.
- Collaborate with team members and manager to escalate and fix ongoing issues.
- Responsible for installing and testing systems and software, as well as providing systems upgrades and debugging software.
- Document incoming calls and record specific issues to identify ongoing problems or patterns.
- Provide emergency on-call support, as needed.
Requirements:
- 3-4+ years of related experience.
- Minimum 1-2+ years' experience in a help desk technician role.
- Customer experience required.
- Strong knowledge and understanding of operating systems, networks, programming languages, firewalls, and routers.
- Ability to make decisions quickly with limited information and solve complex problems.
- Excellent communication skills and keen attention to detail.
Preferred Qualifications:
- Network+, A+, IT Fundamentals, and Windows workstation certifications.
- Associate or bachelor's degree highly preferred.
Travel: 10%
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