Help Desk Support Specialist
4 weeks ago
Transform Health Outcomes with Merative
At Merative, we're dedicated to delivering exceptional IT support to our clients. We're seeking a skilled Help Desk Engineer to join our team in Bangalore.
Key Responsibilities:
- Liaise with vendors to ensure seamless warranty programs
- Analyze top ticket drivers and implement solutions to enhance the end-user experience
- Collaborate with platform owners, vendors, and engineering teams to resolve PC/Mac issues
- Facilitate cross-squad collaboration and drive E2E call resolution
- Handle incident breach notifications and coordinate with relevant teams
- Support new support teams and drive OKR/KPIs to improve services and tools
Requirements:
- Good understanding of ITIL framework
- Hands-on familiarity with MacOs and Windows PC
- Knowledge of Active Directory, MS Exchange, and Office 365
- Advanced Excel and database management skills
- Excellent verbal and written communication skills
- Bachelor's degree in engineering or equivalent
Why Merative?
We're a leading provider of data, analytics, and software for the health industry. Our clients include providers, health plans, employers, life sciences companies, and governments worldwide. Join us in driving real progress in health.
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