Help Desk Support Specialist
6 days ago
About the Role
We are seeking a highly skilled Help Desk Support Specialist to join our team in Hyderabad, India. This is a fantastic opportunity for an IT professional looking to work in a dynamic and growing company like OSI Systems, Inc.
Job Summary
The Help Desk Support Specialist will be responsible for providing top-notch technical support to our clients across the globe. The ideal candidate will have excellent communication skills, a strong understanding of IT concepts, and the ability to troubleshoot complex issues.
Key Responsibilities
- Handle Level 1 support for S2 Global International customer deployments using ITSM tool.
- Provide exceptional customer service through phone calls, emails, and self-service platforms.
- Quickly address system alerts and outages impacting client environments.
- Perform system updates and maintenance tasks as needed.
- Identify root causes of significant issues and escalate to management for problem management.
- Document all work performed in a timely manner.
Qualifications and Requirements
- 1-3 years of experience in information technology with a focus on general IT support.
- Strong knowledge of local and wide area networks.
- Able to understand IT terminologies and troubleshoot issues.
- Fluent English written and verbal skills.
- ServiceNow experience is a plus.
Benefits and Perks
This role includes an education verification as part of our background check. The selected candidate will also receive competitive salary and benefits package, including medical insurance, retirement plan, and paid time off.
Salary Range
The estimated annual salary for this position is ₹850,000 - ₹1,200,000 based on location and industry standards.
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