Regional Business Leader

23 hours ago


Kolkata, West Bengal, India beBeeRegional Full time ₹ 8,00,000 - ₹ 12,10,000

About the Role:

We are seeking a diligent Regional Operations Manager to oversee the region's business and team as a responsible individual.

Key Responsibilities:

  • Maintains customer satisfaction by providing problem-solving resources and managing the team.
  • Generates expected regional support revenue and ensures customer receivables.
  • Demonstrates competence in handling team building activities and motivating teams to give quality performance.
  • Has good networking capabilities and is willing to travel throughout their specified region, when required.

Additional Responsibilities:

  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

Required Skills and Qualifications:

  • Customer Service
  • Process Improvement
  • Decision Making
  • Managing Processes
  • Staffing
  • Planning
  • Tracking Regional Expenses
  • Developing Standards
  • Revenue Generation
  • Emphasizing Excellence

Benefits of this role include:

The opportunity to work with a dynamic team, contribute to the growth and success of the region, and develop your skills and knowledge in customer service and operations management.

This role offers a competitive salary package, opportunities for professional development, and a collaborative and supportive work environment.



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