
Regional Business Leader
23 hours ago
About the Role:
We are seeking a diligent Regional Operations Manager to oversee the region's business and team as a responsible individual.
Key Responsibilities:
- Maintains customer satisfaction by providing problem-solving resources and managing the team.
- Generates expected regional support revenue and ensures customer receivables.
- Demonstrates competence in handling team building activities and motivating teams to give quality performance.
- Has good networking capabilities and is willing to travel throughout their specified region, when required.
Additional Responsibilities:
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Required Skills and Qualifications:
- Customer Service
- Process Improvement
- Decision Making
- Managing Processes
- Staffing
- Planning
- Tracking Regional Expenses
- Developing Standards
- Revenue Generation
- Emphasizing Excellence
Benefits of this role include:
The opportunity to work with a dynamic team, contribute to the growth and success of the region, and develop your skills and knowledge in customer service and operations management.
This role offers a competitive salary package, opportunities for professional development, and a collaborative and supportive work environment.
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