Customer Support Specialist

2 weeks ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 21,000 - ₹ 35,00,000

Be at the forefront of delivering exceptional candidate experiences as a pivotal member of our team.

Key responsibilities include managing candidate communications, verifying documentation, and fostering professional interactions.

As a key player in candidate support, you will champion a seamless experience by addressing inquiries and resolving issues via email or chat. You will meticulously review candidate-provided documents for completeness and accuracy, communicate clearly if additional information is required, and educate candidates on the documentation process.

Candidate communication encompasses reviewing candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required, and educating candidates on the documentation process. Effective interaction management involves documenting candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.

This role presents an opportunity to collaborate with a dynamic team, develop your customer support skills, and contribute to enhancing the candidate experience. As a full-time position, it requires a commitment of 9 hours per day, including a 1-hour break, for a minimum duration of 9 months.

Required Skills and Qualifications:

  • Meticulous attention to detail
  • Excellent communication and interpersonal skills
  • Able to work independently and collaboratively

Benefits:

  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Contribution to enhancing candidate experience

Others:

  • Flexibility and adaptability
  • Proactive approach to problem-solving

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