Ecommerce Support Specialist

2 weeks ago


Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

We are seeking a skilled Customer Service Representative to provide exceptional support and resolve issues with confidence.

Key Responsibilities:
  • Troubleshoot and resolve technical issues using strong problem-solving skills.
  • Communicate clearly and patiently with customers through various channels such as tickets, email, and live chat.
  • Identify recurring issues and collaborate with the development team to improve products and services.
  • Ensure documentation is up-to-date with new features and information.
  • Manage tickets efficiently in customer support tools and collaborate on software development projects.
Requirements:
  • Strong knowledge of technical systems, including troubleshooting, debugging, and database management.


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