Remote Support Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeEngineer Full time ₹ 60,00,000 - ₹ 80,00,000

About the Role

Seeking a dedicated remote support specialist to provide troubleshooting via Nokia OSS and guide field crews during site activities. This role is critical in ensuring smooth R&M execution, RTWP mitigation, KPI monitoring, SCOP reporting, and effective coordination with on-ground teams.

  • Provide real-time RTWP troubleshooting support during site activities.
  • Login to Nokia OSS for: RTWP logs, lock/unlock radios, parameter checks, and troubleshooting commands.
  • Guide crews to resolve RTWP imbalance, PIM issues, and uplink interference.
  • Support R&M troubleshooting – radios, baseband, RET, fiber, MW, and RF jumpers.
  • Coordinate with Carrier Switch team for software load, commissioning, and integration.
  • Monitor KPIs post-commissioning to validate site stability and performance.
  • Prepare SCOP reports (Excel/PPT) including KPIs, RTWP logs, alarms, and troubleshooting steps.
Required Skills and Qualifications

Strong technical knowledge of 4G LTE & 5G NR technologies, proficiency with Nokia OSS operations, and expertise in RTWP/PIM troubleshooting and external interference mitigation are essential.

  • Hands-on experience with RET troubleshooting, RF paths, microwave links, and fiber.
  • Familiarity with spectrum analyzers and filters for interference hunting.
Additional Skills

Proficiency in MS Excel, PowerPoint, Google Earth for reporting, strong English communication skills, and excellent problem-solving, coordination, and documentation abilities are required.

  • Hands-on with Anritsu or equivalent interference-hunting tools.
  • Exposure to multi-vendor environments (Ericsson, Samsung, etc.).
  • Familiarity with Python/SQL/dashboarding tools for KPI/RTWP tracking.

This role ensures our crews receive strong remote support during troubleshooting, commissioning, and R&M activities, while driving high-quality SCOP reporting for projects.

  • Remote Customer Support Specialist

    2 weeks ago

    Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 2,64,000

    We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will be responsible for handling day-to-day customer inquiries, ensuring timely and effective resolution of issues.This is a full-time remote role that involves providing top-notch customer service, managing online support requests, and delivering exceptional...

  • Remote Network Support Technician

    1 week ago

    Agra, Uttar Pradesh, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:A Network Support Specialist Role AwaitsJob Description:You will provide direct remote support for consultants and local IT teams in India and Singapore. This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries.Key Responsibilities:Support consultants and local...

  • Patient Support Specialist

    2 weeks ago

    Agra, Uttar Pradesh, India beBeePatientSupport Full time US$ 40,000 - US$ 65,000

    Job OverviewWe are seeking a highly organized and articulate professional to fill the role of Patient Support Specialist. This remote position requires administrative and patient support for a U.S.-based physical and rehabilitation medicine clinic.Main Responsibilities:Financial & Administrative Support:Collaborate with the billing team on insurance...

  • Remote Customer Verification Specialist

    3 days ago

    Agra, Uttar Pradesh, India beBeeVerification Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Verification SpecialistJob Overview:Initiate and facilitate secure video calls to authenticate customer information.Verify that Video KYC procedures are executed accurately and efficiently.Key Responsibilities:Conduct thorough investigations into customer identity verification.Ensure the integrity of customer data during the Video KYC...

  • IT Technical Support Specialist

    2 weeks ago

    Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: IT Technical Support SpecialistThe IT Helpdesk Associate plays a pivotal role in delivering prompt and efficient technical assistance to clients, addressing a wide range of IT-related issues.Key responsibilities include providing remote technical support via phone, email, or chat, resolving hardware and software troubles, network connectivity...

  • Remote CAD Specialist

    3 days ago

    Agra, Uttar Pradesh, India beBeeCad Full time ₹ 8,00,000 - ₹ 15,00,000

    AutoCAD Designer PositionWe are seeking a skilled and detail-oriented AutoCAD Designer to create, modify, and review technical drawings and designs across various projects.The ideal candidate will collaborate with engineers, architects, and project managers to ensure designs meet specifications, quality standards, and project deadlines.Key...

  • Technical Support Specialist

    1 week ago

    Agra, Uttar Pradesh, India beBeeSecurity Full time ₹ 9,00,000 - ₹ 12,00,000

    About the Role:We are seeking a highly skilled technical specialist to provide second-level support for Genetec Security Center and OnGuard access control systems, troubleshoot issues, and implement system enhancements.Key Responsibilities:Provide remote technical support and troubleshooting for Genetec Security Center and OnGuard access control...

  • Customer Service Representative

    1 day ago

    Agra, Uttar Pradesh, India beBeetechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Remote Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team.

  • Technical Support Specialist

    5 days ago

    Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 17,00,000

    IT Support Specialist Role OverviewWe are seeking an IT support specialist to join our team as the first point of contact for technical issues. The ideal candidate will be responsible for providing timely resolution and maintaining high levels of customer satisfaction.Main Responsibilities:Provide first-level technical support and resolve incidents...

  • Support Coordinator

    1 week ago

    Agra, Uttar Pradesh, India beBeeAdministration Full time ₹ 20,00,000 - ₹ 25,00,000

    Administrative Support RoleThe role of an administrative support specialist is a vital one within any organization.Key Responsibilities include coordinating schedules, managing correspondence, and providing general support to the team. Additionally, organizational systems and processes must be developed and maintained to ensure efficiency and...