Patient Support Specialist

2 days ago

Agra, Uttar Pradesh, India beBeePatientSupport Full time US$ 40,000 - US$ 65,000

Job Overview

We are seeking a highly organized and articulate professional to fill the role of Patient Support Specialist. This remote position requires administrative and patient support for a U.S.-based physical and rehabilitation medicine clinic.

Main Responsibilities:

  • Financial & Administrative Support:
  • Collaborate with the billing team on insurance verification, billing, and session authorizations.
  • Educate patients on their insurance benefits and handle co-pay collection.

Scheduling & Coordination:

  • Manage patient appointments and assist with transportation arrangements.
  • Coordinate with home care schedulers.

Patient Management:

  • Assist clinic therapists and monitor patient evaluations.
  • Track patient discharge lists and proactively address patient no-shows and cancellations to ensure continuity of care.

Key Requirements:

  • A minimum of one year of experience in administrative and medical office roles, specifically with scheduling.
  • Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
  • Experience with Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required.
  • Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus.

About the Role:

This remote Patient Support Specialist will work closely with our front office team to provide exceptional patient care.

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