Mac Support Specialist

2 days ago


Agra, Uttar Pradesh, India beBeeMacSupport Full time ₹ 9,00,000 - ₹ 12,15,000

We are seeking a Mac Support Specialist with 1 year of hands-on experience supporting macOS systems. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.

Key Responsibilities:


• Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.


• Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.


• Perform routine maintenance, system checks, and software updates.


• Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.


• Manage user accounts, profiles, and system preferences.


• Deploy, configure, and manage macOS devices using Jamf Pro.


• Collaborate with other IT teams to escalate and resolve complex issues.


• Assist with IT onboarding and offboarding processes.

Skill Requirements:


• 1 year of experience in Mac desktop support or a similar role.


• Solid understanding of macOS, Apple hardware, and the Apple ecosystem.


• Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.


• Experience with remote support tools.


• Exposure to Jamf Pro or other MDM tools for device management.


• Excellent verbal and written communication skills.


• Basic knowledge of scripting is a plus.


• Experience with helpdesk/ticketing systems.

Bonus Certifications (Optional):


• Apple Certified Support Professional


• Jamf Certified Associate



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