Technical Desktop Support Expert

7 days ago


Agra, Uttar Pradesh, India beBeeWindows Full time ₹ 10,00,000 - ₹ 15,00,000
Desktop Support Specialist Job Description

About People Prime Worldwide guides customers to achieve outcomes that benefit both business and society by unlocking the value of their data and applications.

This role requires a technical specialist to provide round-the-clock support for desktops, laptops, and peripherals. The ideal candidate will have 3+ years of experience in desktop support, remote desktop support, and Windows.

  • Monitor and respond to incidents via ticketing system within SLA timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and ensure minimal downtime.
  • Maintain logs of shift activities and handover reports for continuity.
  • Collaborate with global IT teams for coordinated support.

The successful candidate will troubleshoot hardware and software issues, install, configure, and upgrade operating systems and applications, and maintain inventory of IT assets while ensuring compliance with company policies.

Key responsibilities include:

  1. Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  2. Train users on basic IT procedures and best practices.
  3. Assist in setting up new systems and user accounts.
  4. Collaborate with IT teams to escalate unresolved issues.
  5. Ensure timely updates and patches for systems and applications.


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