Help Desk Technical Specialist
1 month ago
We are seeking a highly skilled Help Desk Technical Specialist to join our team at IBCScorp.
The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring that their issues are resolved efficiently and effectively.
As a Help Desk Technical Specialist, you will play a critical role in maintaining the high level of service quality that we strive for, while also contributing to the growth and development of our IT infrastructure.
About this Role:
- Provide timely and effective technical support to end-users via phone, email, and other communication channels.
- Log and track incidents, service requests, and queries using our Service Desk tool.
- Assign incidents to appropriate technical groups and categorize them according to severity or priority.
- Collaborate with internal teams to resolve complex technical issues and improve overall service quality.
Requirements:
- 2-5 years of experience in IT support or a related field.
- Demonstrated expertise in Microsoft and Google products, including OS, Office, emails, and end-user desktop/laptop software.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to interact with users at all levels.
What We Offer:
- A competitive salary of ₹450,000 - ₹550,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to help you grow your career.
How to Apply:
If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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