ServiceNow Technical Specialist

4 days ago


Gurgaon, Haryana, India The Hird Full time

Job Title: ServiceNow Technical Specialist

About The Hird:

The Hird is a dynamic organization seeking a skilled ServiceNow Technical Specialist to join our team. As a ServiceNow Technical Specialist, you will play a critical role in the configuration and support of the ServiceNow HRSD application system within the Human Resource Organization.

Key Responsibilities:

  • System Monitoring and Troubleshooting: Monitor HR systems, open cases, and review current processes to troubleshoot application-related issues and answer system-related questions. Coordinate with other team members or vendors for resolution.
  • Application Knowledge and Development: Develop and maintain a strong working knowledge of assigned applications to effectively utilize their capabilities. Seek development from more experienced team members and vendor-provided user groups, customer sites, and training.
  • Configuration and Design: Provide input and consultation on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Document final specs and configure the application.
  • Data Integrity and Governance: Ensure data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Support the development and maintenance of integrations/file transfers.
  • Software Analysis and Implementation: Provide analysis on the implementation of new software application products or new modules in existing applications.
  • Technical Object Support: Understand more technical objects' role in processes. May support migrations and data imports/extractions and engage Digital and vendor for support.
  • Testing and Quality Assurance: Execute unit, integration, and acceptance testing. Working with the functional team, provide screen shots and system steps for testing and change management.
  • Reporting and Querying: May be responsible for configuring and delivering reports and queries utilizing delivered software. Follow established data governance.
  • Documentation: Document all configurations.

Compensation and Benefits:

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications. Additional benefits include medical, dental, and vision insurance, 401(k) plan, paid time off, and professional development opportunities.



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