Senior IT Program Manager for Workforce Optimization

Job Summary:iQor is seeking a highly motivated and experienced Senior Manager Workforce Management to join our team. As a Senior Manager Workforce Management, you will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.Responsibilities:Develop and implement...

Job Summary:We are seeking a seasoned Senior Workforce Planning Manager to lead our workforce management team at iQor. As a key member of our operations team, you will be responsible for developing and implementing strategies to ensure that our resources are aligned with client forecasted call volume, while meeting internal and financial KPI targets.About...

Job Title : Senior Software Engineer Company : Simplify Workforce Location : HybridCompany Description :SimplifyVMS is a cloud-based Vendor Management System (VMS) that provides innovative technology to manage contingent workforce and services procurement programs. Customers leverage Simplify Workforce to gain visibility into their external/non-employee...

About the RoleThe Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.Key...

Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...

Business Consultant OpportunityWe are seeking a highly skilled Business Consultant to join our team at Intellicus Technologies. This role is focused on Workforce Management, where you will work closely with clients to understand their business needs and provide expert guidance on optimizing their workforce.Key Responsibilities: Execute business projects on...

Job Summary:This role is responsible for ensuring that resources are allocated to meet client forecasted call volume while achieving client, internal, and financial Key Performance Indicator (KPI) targets. The position also oversees various administrative duties to guarantee accurate reporting, reporting structures, and system access. Teams in multiple...

Job Summary: iQor is seeking an experienced Workforce Management Director to lead our workforce optimization efforts. This role is responsible for ensuring adequate staffing resources are planned to handle forecasted call volume while meeting client, internal, and financial KPI targets.Key Responsibilities:Develop and maintain training plans to ensure...

At iQor, we are seeking a talented Workforce Management Analyst II to join our team. As a Workforce Management Analyst II, you will play a key role in ensuring that our contact center operations run smoothly and efficiently.About the RoleThis is a challenging and rewarding opportunity for a skilled professional to develop and implement workforce management...

Job Summary:As a key member of the iQor team, the Workforce Management Specialist will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while maintaining high levels of quality and efficiency. This role requires strong analytical and problem-solving skills, as well as the ability to communicate...

Job Summary:As a key member of the iQor team, the Senior Manager Workforce Management will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position requires strong leadership and analytical skills to manage various administrative duties and ensure...

Job Summary:As a key member of the iQor team, the Workforce Management Director will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while achieving internal and financial KPI targets. This role will also oversee various administrative duties to guarantee accurate reporting, reporting structures, and...

About the RoleiQor is seeking an experienced Workforce Management Director to lead our team in delivering exceptional customer experiences. This critical role involves ensuring that resources are allocated effectively to meet client forecasted call volume while meeting key performance indicators (KPIs).Key ResponsibilitiesForecasting and Scheduling: Develop...

Job Summary:We are seeking a highly skilled Senior Program Manager to lead our IT programs and projects, ensuring alignment with organizational goals and objectives.Key Responsibilities:Develop and maintain project plans, schedules, and budgets.Lead the planning and execution of IT programs and projects.Deliver projects using agile methodologies such as...

Job Title: Senior Delivery ManagerAt ION, the Senior Delivery Manager plays a critical role in managing the delivery of software solutions for our clients. This individual is responsible for managing Lab49 consultants to deliver software solutions and holding clients accountable for providing necessary dependencies.Key Responsibilities:Manage multiple work...

Job Title: Senior Delivery ManagerJob Summary:We are seeking a highly experienced Senior Delivery Manager to lead the delivery of large-scale financial services systems implementation projects.Key Responsibilities:Manage the implementation of financial services systems in multi-cultural and highly distributed teamsDevelop and manage comprehensive program...

Job DescriptionAt Denave, we are seeking an experienced Sales Workforce Coordinator to manage our sales team and build strong relationships with clients. The ideal candidate will have a proven track record of selling software solutions and excellent account management skills.Key ResponsibilitiesDevelop and implement sales strategies to meet revenue...

Please find the JD below :We are seeking a highly motivated and well-spoken Business Consultant to join our team at Intellicus Technologies.This role is focused on Workforce Management (WFM) and requires a minimum of 5 years of experience in WFM roles, covering all stages of forecasting, capacity planning, rostering, and scheduling.The ideal candidate will...

Job SummaryAs a Workforce Management Analyst at iQor, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will have knowledge of business activities that may impact contact center performance and determine acceptable service level goal fluctuations. Responsibilities include...

Job Summary:This role involves providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The successful analyst will make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or additional requirements from clients. They will also provide methods to...