Workforce Planning Specialist

Job Summary:As a key member of the iQor team, the Workforce Management Specialist will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while maintaining high levels of quality and efficiency. This role requires strong analytical and problem-solving skills, as well as the ability to communicate...

Job Summary:We are seeking a seasoned Senior Workforce Planning Manager to lead our workforce management team at iQor. As a key member of our operations team, you will be responsible for developing and implementing strategies to ensure that our resources are aligned with client forecasted call volume, while meeting internal and financial KPI targets.About...

Job Summary:This position is responsible for creating accurate schedules based on call volume patterns and trends. The analyst will make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or client requirements. They will work closely with the Forecasting team to analyze call forecasts and provide schedule...

Please find the JD below :We are seeking a highly motivated and well-spoken Business Consultant to join our team at Intellicus Technologies.This role is focused on Workforce Management (WFM) and requires a minimum of 5 years of experience in WFM roles, covering all stages of forecasting, capacity planning, rostering, and scheduling.The ideal candidate will...

About the RoleThe Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.Key...

About the Role:This position is responsible for providing accurate schedules based on call volume patterns, attrition rates, and contact center productivities. The ideal candidate will be able to make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or additional requirements from the client. They will work...

Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...

Job Summary: iQor is seeking an experienced Workforce Management Director to lead our workforce optimization efforts. This role is responsible for ensuring adequate staffing resources are planned to handle forecasted call volume while meeting client, internal, and financial KPI targets.Key Responsibilities:Develop and maintain training plans to ensure...

Business Consultant OpportunityWe are seeking a highly skilled Business Consultant to join our team at Intellicus Technologies. This role is focused on Workforce Management, where you will work closely with clients to understand their business needs and provide expert guidance on optimizing their workforce.Key Responsibilities: Execute business projects on...

Job Summary:As a key member of the iQor team, the Workforce Management Director will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while achieving internal and financial KPI targets. This role will also oversee various administrative duties to guarantee accurate reporting, reporting structures, and...

Recruitment Specialist (Healthcare Sector)Alitudine Planning Solutions Private Limited is seeking a skilled Recruitment Specialist to manage the hiring process for healthcare professionals, particularly doctors (MS, MD, and MBBS).Key Responsibilities:Sourcing and recruiting doctors (MS, MD, MBBS) through job portals, social media platforms, and relevant...

About the RoleiQor is seeking an experienced Workforce Management Director to lead our team in delivering exceptional customer experiences. This critical role involves ensuring that resources are allocated effectively to meet client forecasted call volume while meeting key performance indicators (KPIs).Key ResponsibilitiesForecasting and Scheduling: Develop...

Key Responsibilities:As a Financial Planning and Analysis Specialist at Axtria - Ingenious Insights, you will be responsible for preparing accurate and timely financial reports, including profitability statements, management accounts, and investor decks. You will ensure consistency in financial reporting and be responsible for establishing and ensuring the...

Job Title: Healthcare Recruitment SpecialistOrganization: Alitudine Planning Solutions Private LimitedLocation: Sector 2, NoidaJob Description:We are seeking a dedicated Recruitment Specialist to manage the hiring process for healthcare professionals, particularly doctors (MS, MD, and MBBS). The ideal candidate should have a strong understanding of the...

Job SummaryAs a Workforce Management Analyst at iQor, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will have knowledge of business activities that may impact contact center performance and determine acceptable service level goal fluctuations. Responsibilities include...

Job Summary:iQor is seeking a highly motivated and experienced Senior Manager Workforce Management to join our team. As a Senior Manager Workforce Management, you will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.Responsibilities:Develop and implement...

Job Title: Enterprise Resource Planning Senior SpecialistJob Summary:We are seeking a highly skilled Enterprise Resource Planning Senior Specialist to join our team in Noida, Uttar Pradesh, India. The ideal candidate will have extensive experience in HCM Techno-Functional, with a strong background in Oracle Cloud HCM (Core HR, Absence Management, Performance...

Job Summary:As a key member of the iQor team, the Senior Manager Workforce Management will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position requires strong leadership and analytical skills to manage various administrative duties and ensure...

Global Talent is seeking a highly skilled Project Planning Specialist to join our team. This role will be responsible for performing, monitoring, and reviewing planning and scheduling functions, which include schedule development, control, and analysis, in the field and the home office.Key Responsibilities:Experienced in Primavera (P6), Microsoft Project,...

Job Title: HR Specialist – North America MarketWork Location: Noida Area, India (Hybrid Model)Reports to: Manager – Employee CareJob Overview:We are seeking a dedicated and empathetic team member to join our Employee Care Team. In this role, you will maintain strong relationships with our employees, address their concerns, and enhance their overall job...