Workforce Management Business Analyst

Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...

Job SummaryAs a Workforce Management Analyst at iQor, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will have knowledge of business activities that may impact contact center performance and determine acceptable service level goal fluctuations. Responsibilities include...

Job Summary:iQor is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our contact center operations team, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will work closely with our leadership team to determine an acceptable range...

About the RoleThe Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.Key...

Job Summary:This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations team to adjust staffing due to unexpected changes in call volume or additional requirements from clients. They should...

Job Summary:As a Workforce Management Director, you will be responsible for ensuring that resources are allocated effectively to meet client forecasted call volume while achieving client, internal, and financial Key Performance Indicator (KPI) targets. This role involves managing various administrative duties to ensure accurate reporting, reporting...

Job Summary: iQor is seeking an experienced Workforce Management Director to lead our workforce optimization efforts. This role is responsible for ensuring adequate staffing resources are planned to handle forecasted call volume while meeting client, internal, and financial KPI targets.Key Responsibilities:Develop and maintain training plans to ensure...

Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirements from the client. They...

Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirements from the client. They...

Job Summary:This role involves providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The successful analyst will make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or additional requirements from clients. They will also provide methods to...

At Manav Management Group, we are seeking a skilled Business Systems Analyst to join our team in Noida, Uttar Pradesh, India. The ideal candidate will have 1 to 3 years of experience in management information systems, proficiency in MIS software and tools, and strong knowledge of Accounts Receivable processes.As a Business Systems Analyst, you will be...

Job Summary:As a key member of the iQor team, the Senior Manager Workforce Management will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position requires strong leadership and analytical skills to manage various administrative duties and ensure...

Job Summary:iQor is seeking a highly motivated and experienced Senior Manager Workforce Management to join our team. As a Senior Manager Workforce Management, you will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.Responsibilities:Develop and implement...

Job Summary:We are seeking a highly skilled Senior Manager Workforce Management to lead our team in ensuring that resources are effectively allocated to meet client forecasted call volume while meeting client, internal, and financial KPI targets. This role is responsible for managing various administrative duties to ensure accurate reporting, reporting...

Job Title: Business Development AnalystThis role is responsible for driving business growth through data-driven insights and strategic decision-making.Key Responsibilities:Develop and manage market data management, analysis, and visualization for regular deliverablesConduct ad hoc analytics projects to support business objectivesDesign and implement...

Job Summary:As a key member of the iQor team, the Workforce Management Specialist will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while maintaining high levels of quality and efficiency. This role requires strong analytical and problem-solving skills, as well as the ability to communicate...

Conduent Business Services is seeking a highly skilled Business Systems Analyst to join our team. As a key member of our organization, you will be responsible for delivering mission-critical services and solutions to Fortune 100 companies and governments. Your expertise in technical analysis and problem-solving will enable you to make a significant impact on...

At Conduent Business Services, we deliver mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Business Systems Analyst, you will have the opportunity to thrive, make a difference, and be part of a culture where individuality is valued every day.Job Track Description:Requires formal education and relevant expertise...

Please find the JD below :We are seeking a highly motivated and well-spoken Business Consultant to join our team at Intellicus Technologies.This role is focused on Workforce Management (WFM) and requires a minimum of 5 years of experience in WFM roles, covering all stages of forecasting, capacity planning, rostering, and scheduling.The ideal candidate will...

We are seeking a highly detail-oriented Business Operations Analyst to join our team at T&N Business Services. As a Business Operations Analyst, you will be responsible for reviewing and approving content for our clients, ensuring that it meets our quality standards.Key Responsibilities:Thoroughly assess ad content for quality and accuracyApprove or...