Strategic Workforce Planner

1 week ago


Noida, Uttar Pradesh, India iQor Full time

About the Role

The Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.

Key Responsibilities

  1. Develop and maintain accurate forecasts of inbound and outbound call volumes, taking into account historical trends, business growth objectives, and seasonal fluctuations.
  2. Collaborate with leadership to identify opportunities for process improvement and implement changes to enhance operational efficiency and customer experience.
  3. Lead projects to optimize workforce management processes, leveraging data analysis and industry expertise to drive meaningful results.
  4. Provide timely and accurate reports to senior leadership, highlighting key performance indicators and recommending strategic actions to drive business growth.
  5. Develop and maintain effective relationships with call center leaders, stakeholders, and team members to ensure seamless communication and collaboration.
  6. Analyze and interpret complex data to identify trends, opportunities, and challenges, and develop recommendations to address them.
  7. Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve workforce management processes and strategies.

Requirements

  • Prior workforce management experience, including forecasting, staffing, and scheduling, with a proven track record of success.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
  • Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with diverse stakeholders.
  • Proficiency in Workforce Management technology and a willingness to learn and adapt to new systems and tools.
  • Bachelor's Degree in Business Administration or related field, or equivalent experience.


  • Noida, Uttar Pradesh, India Yatriv Consultants Full time

    We are seeking a Strategic Content Planner to join our team at Yatriv Consultants.About the Role:Develop content specifications and strategies suitable for our brand's customer personas.Design and implement content pillars and sub-pillars aligned with business objectives.Plan and manage the editorial calendar, ensuring consistency across all delivery...


  • Noida, Uttar Pradesh, India McGraw Hill Full time

    Role OverviewMcGraw Hill is seeking a skilled Strategic Content Planner to drive the development of its Test Preparation products. In this role, you will be responsible for understanding customer needs, market trends, and competitor insights to inform product strategy and development.You will build and execute on the portfolio program and roadmap, focusing...


  • Noida, Uttar Pradesh, India iQor Full time

    Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...


  • Noida, Uttar Pradesh, India Naukripay Full time

    Job DescriptionAt Naukripay, we're seeking a seasoned Human Resources Strategic Manager to lead our textile industry team. As an HR professional with a strong background in talent management, you'll be responsible for planning and coordinating the workforce, ensuring employee performance is at its best. Your expertise in recruitment, training, and...

  • Strategic HR Partner

    2 weeks ago


    Noida, Uttar Pradesh, India FINAGG Technologies Private Limited Full time

    About FinAGG:FinAGG is a Fintech firm that offers a Stock now Pay later solution to unlock MSME growth by providing Working Capital or Invoice based Finance/Credit Line with flexible repayment options within a scheduled loan tenure.Our Vision:To empower working capital for Small and Medium Businesses based on the principles of Convenience, Certainty, and...


  • Noida, Uttar Pradesh, India FINAGG Technologies Private Limited Full time

    **About FINAGG**FINAGG Technologies Private Limited is a leading Fintech firm that offers innovative solutions for MSME growth through its Stock now Pay later platform. We unlock working capital and invoice-based finance, providing flexibility within scheduled loan tenures.**Our Vision**To empower working capital for SMBs based on three core principles:...


  • Noida, Uttar Pradesh, India Genpact Full time

    At Genpact, we're shaping the future by delivering outcomes that matter. As a Financial Planning & Analysis professional, you'll play a critical role in driving our success.Key Responsibilities:Develop and maintain comprehensive financial plans, forecasts, and analyses to inform business decisions.Monitor and report on key financial metrics, identifying...


  • Noida, Uttar Pradesh, India Yatriv Consultants Full time

    We are looking for a Content Strategist to join Yatriv Consultants, a leading company in the industry.Key Responsibilities:• Creating content specifications and strategies for customer personas• Planning editorial calendars and content propositions• Collaborating with content management teams and writers to implement strategies• Overseeing writing...


  • Noida, Uttar Pradesh, India Clearwater Analytics Full time

    Job Summary: Clearwater Analytics seeks a skilled HR Talent Leader to spearhead the development and implementation of strategies that drive talent acquisition, retention, and growth within the organization. As a key member of the HR team, this individual will be responsible for overseeing talent management initiatives, shaping a culture of continuous...


  • Noida, Uttar Pradesh, India Sizanid HR Full time

    Job SummarySizanid HR seeks an experienced and dynamic HR Director to oversee and optimize all human resources functions. This role is pivotal in driving a high-performance culture, enhancing employee engagement, and supporting the company's strategic growth in a fast-paced environment.Key ResponsibilitiesStrategic HR LeadershipDevelop and implement HR...


  • Noida, Uttar Pradesh, India Sizanid HR Full time

    Sizanid HR is a leading organization in the technology sector, seeking an experienced and dynamic HR Director to oversee and optimize all human resources functions.Job Summary:This role is pivotal in driving a high-performance culture, enhancing employee engagement, and supporting the company's strategic growth in a fast-paced environment. The ideal...


  • Noida, Uttar Pradesh, India Daxko India Full time

    Job SummaryThe ideal candidate for this role will have experience in financial planning and analysis, with a strong background in Microsoft Office products, particularly Excel. They will be responsible for preparing and calculating monthly, quarterly, and annual commission statements for sales staff, ensuring accuracy in commission payments, and resolving...

  • Strategic HR Leader

    6 days ago


    Noida, Uttar Pradesh, India Clearwater Analytics Full time

    Job Summary:The HR Talent Leader at Clearwater Analytics is responsible for designing and implementing talent strategies to develop and retain top talent within the organization.Key Responsibilities:Develops and implements talent management strategies to enhance employee engagement and retention.Collaborates with internal stakeholders to identify workforce...


  • Noida, Uttar Pradesh, India Pentair Full time

    Job Summary: We are seeking a highly skilled Business Development Analyst to join our team at Pentair. This is a key role that will be responsible for providing data-driven insights to support business growth and decision-making. The ideal candidate will have a strong background in data analysis, business acumen, and excellent communication skills. Key...


  • Noida, Uttar Pradesh, India TechnipFMC Full time

    Competitive Role in People AnalyticsWe are seeking a highly skilled Senior People Analytics Analyst to join our Global People Analytics team at TechnipFMC.The ideal candidate will have a strong background in data analysis, a deep understanding of human behavior, and proficiency in SAP and Oracle systems.Key ResponsibilitiesDesign and implement data-driven...


  • Noida, Uttar Pradesh, India Yellow Straw Advertising Full time

    Senior Executive Client ServicingAt Yellow Straw Advertising, we're seeking a seasoned professional to join our team as a Senior Executive Client Servicing. This role involves managing client relationships, understanding their marketing needs, and delivering effective advertising solutions.Key Responsibilities:Lead the Art team, Planners & Copywriter Team to...


  • Noida, Uttar Pradesh, India Collar Search Full time

    Company OverviewCollar Search is a pioneering recruitment solutions provider, renowned for its innovative approaches to addressing workforce needs. Our team of experts devises personalized strategies to help organizations thrive in an ever-changing business landscape.Job OverviewWe are seeking a highly skilled Corporate HR Recruiter to join our team at...


  • Noida, Uttar Pradesh, India Yellow Straw Advertising Full time

    Senior Executive Client ServicingAt Yellow Straw Advertising, we're seeking a highly skilled Senior Executive Client Servicing professional to join our team. This role involves managing client relationships, understanding their marketing needs, and delivering effective advertising solutions.Key Responsibilities:Lead the Art team, Planners & Copywriter Team...


  • Noida, Uttar Pradesh, India KPMG India Full time

    Job Summary:We are seeking a highly skilled Senior Finance Manager to join our team at KPMG India. The ideal candidate will have a strong background in finance and accounting, with a minimum of 6-9 years of experience in financial planning and analysis. The successful candidate will be responsible for leading our financial planning and analysis team,...


  • Noida, Uttar Pradesh, India Yellow Straw Advertising Full time

    Senior Executive Client ServicingAt Yellow Straw Advertising, we're seeking a highly skilled Senior Executive Client Servicing professional to join our team. As a key member of our client servicing team, you will be responsible for managing client relationships, understanding their marketing needs, and delivering effective advertising solutions.Key...