Senior Program Manager
3 weeks ago
Job Title: Senior Delivery Manager
At ION, the Senior Delivery Manager plays a critical role in managing the delivery of software solutions for our clients. This individual is responsible for managing Lab49 consultants to deliver software solutions and holding clients accountable for providing necessary dependencies.
Key Responsibilities:
- Manage multiple work streams and engage directly with the client's senior delivery and technical management.
- Develop and manage a comprehensive program implementation plan, continuous tracking, impediment resolution, and dependency management frameworks.
- Ensure seamless integration between Lab49 and client teams.
- Oversee financial performance, ensuring alignment with program P&L targets.
- Lead resourcing, promoting positive, collaborative, and productive team dynamics, conflict resolution, and personnel development.
- Manage client communications and stakeholder expectations.
- Establish and maintain processes and controls to ensure quality is upheld throughout the project lifecycle.
- Oversee contractual management, ensuring program delivery aligns with the terms of the contract.
Additional Responsibilities:
- Hands-on involvement in project details, including reviewing UX designs, testing software, writing requirements, and editing technical documents.
- Delivery consulting, advising clients on best practices, and guiding them through process and organization transformation.
- Strategic planning and roadmap development for major technology transformations.
- Business development, developing client relationships, identifying opportunities, and helping shape and deliver pitches.
- Being an ambassador for the Lab49 brand.
Requirements:
- Minimum 5 years of experience managing the implementation of financial services systems in multi-cultural and highly distributed teams.
- Minimum 5 years of experience managing teams of 5-12 people.
- Minimum 5 years of experience in the IT industry.
- Software development experience a plus.
- Bachelor's degree, ideally in Computing Science or a related field.
- Finance education a plus.
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