Senior Branch Operations Manager

1 day ago

Alleppey, Kerala, India beBeeBranchManager Full time ₹ 5,00,000 - ₹ 7,00,000

About the Position

The successful candidate will be responsible for overseeing daily branch operations, ensuring seamless functioning and high standards of customer service and satisfaction.

Responsibilities:

  • Ensure a secure environment for staff and customers by opening the strong room on time.
  • Manage inventory levels, download stock reports, and maintain proper jewelry displays.
  • Update staff attendance records in the DC Core team.
  • Maintain optimal cash levels and deposit excess funds into the branch current account.

Customer Service Expectations

  • Deliver exceptional customer experiences through prompt issue resolution and effective communication skills.
  • Train and motivate staff to achieve high standards of customer service.

Sales and Marketing Objectives

  • Develop and execute Sales and Marketing strategies to achieve targets and maximise revenue through promotional activities and events.
  • Promote innovative ideas to increase market share and maintain outstanding store conditions and visual merchandising standards.
  • Nurture strong relationships with existing customers through regular communication, feedback collection, and personalised interactions.
  • Analyse customer feedback to identify areas for improvement and opportunities to enhance the customer experience.

Team Leadership

  • Lead and manage a team of sales associates, administrative staff, and support personnel to ensure high performance and productivity levels.
  • Provide guidance, training, and motivation to improve individual performance.
  • Evaluate sales executive performance and provide constructive feedback.

Financial Management

  • Effectively manage the branch budget, controlling expenses while maximising profitability through financial analysis and corrective actions.

Safety and Security Measures

  • Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements.
  • Implement security measures to safeguard assets and prevent theft or loss.

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