
Branch Operations Team Leader
4 days ago
Job Summary:
We are seeking an experienced Branch Operations Manager to oversee the smooth operation of our branches.
Key Responsibilities:
- Ensure quality service and customer satisfaction
- Coordinate branch functions and services
- Implement systems for efficient operations
- Handle crisis situations
- Liaise with clients, suppliers, and authorities
Fleet Management:
- Manage fleet administration according to company standards
- Monitor fleet allocation and accessories
- Maintain chauffeur-to-fleet ratio
Sales & Servicing:
- Develop new business and increase sales
- Analyze market and performance information
- Achieve set targets
- Handle major complaints
Finances:
- Prepare annual branch budget
- Monitor fund flow and expenses
- Ensure statutory compliance
HR & Administrative:
- Oversee branch administration
- Ensure customer service team is adequately staffed
- Appraise team performance
- Implement and monitor statutory compliance
Competencies:
- System and quality orientation
- Market and industry knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration
Requirements:
- Graduate or Hotel Management degree
- MBA in Marketing or Finance
- 10-15 years of experience in the trade, with 5-7 years as a branch head
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