Branch Operations Manager

4 weeks ago

Alleppey, Kerala, India JOBSFORTRAVEL Full time

Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.

Position: Branch Manager

Division: CRD Department : Operations

Location: Mumbai Job Type : Full Time

No. of Relevant Experience : 10 - 15 Years

Role Description

Branch Manager - CRD is responsible for

Operations

  • Ensure maintenance of quality of service, customer satisfaction and effective service recovery
  • Coordinate and integrate all functions and services in the location.
  • Implement systems for smooth operation and monitor operational efficiency of the branch.
  • Handle crisis situation.
  • Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

  • Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
  • Monitor proper fleet allocation to clients as per the requirement.
  • Ensure fleet has required accessories as per company framework.
  • Maintain a proper ration of chauffeurs to fleet.

Sales & Servicing

  • Develop new clients and increase business from existing clients to meet budgeted figures.
  • Collate and analyze market and performance information (MIS in the prescribed format).
  • Achieve the set targets (budget)
  • Handle major complaints.

Finances

  • Prepare annual budget for the branch.
  • Monitor fund flow management and practice expense control as per norm.
  • Monitor receivable as per norm.
  • Ensure statutory compliance.
  • Ensure report back /MIS with analysis is sent to Corporate office.

HR & Administrative

  • Monitor overall branch administration for branch efficiency
  • Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
  • Appraisal of the team to monitor their performance.
  • Ensure implementation and monitor statutory compliance
  • Maintain ISO standards as per quality assurance work manual
  • Management of contractual employees

Competencies:

  • System and quality orientation
  • Market, industry and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate / Hotel Management
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

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